The Customer experience Guru
WITH ERIC MICHROWSKI
Your Business success story begins now!
TOP 3 EPISODES
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Lessons from Service Experience in the Restaurant Industry – COVID-19 and Beyond with Dr. Alex M. Susskind
ABOUT THE EPISODE The restaurant industry has been a leader in Service Experience. Professor Alex Susskind from the Associate Dean for Academic...
LISTEN TO THE EPISODE ABOUT THE EPISODE To drive a consistent message and customer experience, an important consideration is to tightly...
ABOUT THE EPISODE Dr Leonard Berry from Mays Business School at Texas A&M University joins me to share some key insights from his recent...
LISTEN TO THE EPISODE ABOUT THE EPISODE In these challenging times, many leaders are questioning the need to invest in Customer...
ABOUT THE EPISODE Gwen Oglesby shares some insights on Customer Experience in Contact Centers based on her extensive experience and recent book Call...
ABOUT THE EPISODE If you want a fantastic read to inspire your Customer Experience journey, look no further than Dr Mark Colgate’s Science of...
MEET OUR HOST
Eric Michrowski is a globally recognized thought leader and guru in Operational Performance & Transformations, Safety Culture, and Customer Experience. A highly sought-after Executive speaker on the global stage, he has led executive training programs, coached the C-Suite, and connected with thousands of Fortune 500 senior leaders. He has been featured on TV, in articles, and Podcasts and has an upcoming ForbesBooks book to be published this year.
His approach is anchored in evidence-based research and practical applications in Human Performance, Process Excellence, and Organizational Change. He brings over 25-years hands-on experience across a range of industries with a long list of operational achievements.
Eric holds a Bachelor’s in Laws, a Lean Six Sigma Master Black Belt, and has received several international awards both personally and for the teams he has led.
Your Business success story begins now.
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