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ABOUT THE EPISODE

Today we host a conversation with an experienced luxury hotelier to capture insights on how to differentiate tactics in the service experience space. Exploring these tactics to create magic in order to differentiate excellence at the high end of the service experience market. He shares thoughts on how hotels engage all 5 senses, innovation in service, maximizing the impact of each touchpoint and strategies to emerge from the current pandemic.

The Customer Experience (CX) with Eric Michrowski

Listen more episodes at https://thecustomer.guru/

Powered By Propulo Consulting: https://propulo.com/

Eric Michrowski: https://www.ericmichrowski.com/

ABOUT THE GUEST

Adam is the Principal at Knowing Hospitality, a full service hotel management company that operates hotels on behalf of owners and lenders. He brings 25 years experience across luxury brands and independent companies.

A hospitality veteran and operations expert, he has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.

For more information: https://knowinghospitality.com/