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How Organizational Change impacts Customer Experience

Organizational Change is inevitable, and it is key to success in Customer Experience. Today, our special guest Campbell Macpherson, shares his insights on the power to change, how to embrace change, strategies to drive sustainable change, the ability to be resilient and employee involvement.

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The Customer Experience (CX) Guru with Eric Michrowski

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Campbell Macpherson is an international business advisor, keynote speaker, Executive Fellow of Henley Business School and award-winning author.

His first book, ‘The Change Catalyst’ (Wiley 2017), is about leading change and was the UK’s 2018 Business Book of the Year’. His second ‘The Power to Change’ (how to embrace change and make it work for you) has recently been published by Kogan Page.

Campbell runs workshops and webinars worldwide for leaders on ‘leading change’ and employees on ’embracing change’ based on the content of his books.

Campbell’s career has spanned the UK, Europe, US, Asia, Australia & the Middle East for organizations that include some of the world’s largest financial services organizations and brands. He started his many careers flying jest (badly) in the Royal Australian Air Force.

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